Return & Refund Policy

Returns · TIDYVERO™

Return & Refund Policy

We want return requests to be clear and straightforward.

How to Request a Return

Email service@tidyvero.com with your order number, item name, reason for return, and photos if the item is damaged or incorrect. Please wait for return instructions before sending an item.

Return Eligibility

To request a return, please contact us before sending anything back. We will review your request, the condition of the item and the circumstances of your purchase, and provide instructions for eligible returns. This does not affect any rights you may have under applicable law.

Damaged, Defective or Incorrect Items

If an order arrives damaged, defective or incorrect, contact us promptly with relevant details. We will review the matter and offer the remedies required by applicable law and our published policy.

Refunds

Where a refund is approved, it will generally be issued to the original payment method when supported by the payment provider. The time it takes for funds to appear may vary by financial institution.

Return Shipping and Exchanges

Please contact customer support before returning an item so we can explain the applicable return instructions, shipping arrangements and exchange options for your order.