Shipping Policy
Information about order processing, shipping options and delivery.
Order Processing
Orders are processed in accordance with the fulfillment timeframe displayed at checkout or communicated in your order confirmation. Processing and transit are separate stages.
Shipping Destinations and Charges
Eligible destinations, delivery methods and shipping charges, when applicable, will be displayed during checkout. Shipping availability may differ by location and product.
Delivery Estimates
Delivery estimates are estimates, not guaranteed arrival dates, unless explicitly stated otherwise at checkout. Carrier delays, customs checks, weather and other circumstances may affect timing.
Address Accuracy
Please provide a complete, accurate delivery address. If you notice an error, contact us promptly. We cannot guarantee corrections after an order has shipped.
Lost, Delayed or Damaged Shipments
If your shipment appears delayed, lost or damaged, contact us with your order number. We will review available tracking and help identify the next steps in accordance with applicable law and the selected shipping service.
International Shipping
International shipping availability depends on the delivery destination and options presented during checkout. Depending on your destination, import duties or taxes may apply. Please review any displayed charges before confirming your order.
Contact Information
Customer support: service@tidyvero.com
Phone: 14776386699
Support hours: Monday–Friday, 9:00 AM–6:00 PM EST (UTC−5)
Operating company: Hefei Longgui Intelligent Equipment Co., Ltd.
Company representative: Liu Yao